Privacy Policy for Caldrift Technologies Ltd.

Last Updated: August 2, 2025

Caldrift Technologies Ltd. ("Caldrift Technologies," "we," "us," or "our") is committed to protecting the privacy and security of personal information collected from our website visitors and users of our specialized SaaS solutions, including the Bizorderly (Ordering Solution for food and non-food items) and EthosCare (Support Care Solution). This Privacy Policy outlines our practices concerning the collection, use, disclosure, and protection of your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.

By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with the terms herein, please do not use our website or services.

1. Accountability

Caldrift Technologies is responsible for all personal information under its control. We have designated a Privacy Officer who is accountable for our compliance with the principles described in this Privacy Policy and applicable privacy laws. Our employees are informed about the importance of privacy and are required to adhere to this policy.

2. Collection of Personal Information

We collect various types of personal information to provide and improve our services, communicate with you, and for other purposes outlined in this policy. The information we collect falls into the following categories:

2.1. Information You Provide Directly

We collect personal information that you voluntarily provide to us when you:

• Register for an account or use our services: This may include your name, email address, company name, job title, phone number, and billing information.
• Contact us for support or inquiries: This may include your name, email address, phone number, and the content of your communication.
• Subscribe to our newsletters or marketing communications: This typically includes your email address.
• Participate in surveys, promotions, or events: This may include demographic information and your responses.

2.2. Information Collected Automatically

When you visit our website or use our services, we may automatically collect certain information about your device and usage patterns, including:

• Log Data: Your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.
• Usage Data: Information about how you interact with our website and services, such as features used, time spent on pages, and clickstream data.
• Device Information: Information about the device you use to access our services, including hardware model, operating system version, unique device identifiers, and mobile network information.

2.3. Information from Third Parties

We may receive information about you from third-party sources, such as business partners, marketing agencies, and publicly available sources, to supplement the information we collect directly. This information is used to enhance our services and marketing efforts.

3. Purposes for Collecting and Using Personal Information

Caldrift Technologies collects and uses your personal information for the following purposes:

• To Provide and Maintain Our Services: To operate, maintain, and provide all features of our website and SaaS solutions, including account management, technical support, and service delivery.
• To Improve and Develop Our Services: To understand how our services are used, analyze trends, and develop new features, products, and services.
• To Communicate with You: To send you service-related notifications, updates, security alerts, and administrative messages. We may also send you marketing and promotional communications about our products and services that we believe may be of interest to you, in accordance with applicable anti-spam laws.
• For Security and Fraud Prevention: To protect our website, services, and users from unauthorized access, fraud, and other malicious activities.
• For Legal and Compliance Purposes: To comply with legal obligations, resolve disputes, and enforce our agreements.
• For Business Operations: For internal business purposes such as data analysis, audits, and research.

4. Consent

We collect, use, and disclose your personal information with your knowledge and consent, except where otherwise required or permitted by law. Your consent may be express or implied, depending on the sensitivity of the information and the circumstances.

• Express Consent: We will obtain your express consent for the collection, use, or disclosure of sensitive personal information or for purposes that are not obvious at the time of collection.
• Implied Consent: Your consent may be implied when you provide personal information for a purpose that is reasonably obvious (e.g., providing your email to receive a newsletter).

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may limit our ability to provide certain services to you.

5. Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, customer support, and marketing. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
• Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
• Protection of Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of our users or others.
• With Your Consent: We may disclose your personal information to other third parties with your explicit consent.

6. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. The retention period may vary depending on the type of information and the purpose of its use. When personal information is no longer required, we will securely dispose of it in a manner that prevents unauthorized access.

7. Security Safeguards

Caldrift Technologies implements reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These measures include:

• Encryption: Using encryption for data in transit and at rest where appropriate.
• Access Controls: Limiting access to personal information to authorized personnel who have a legitimate need to know.
• Regular Security Audits: Conducting periodic security assessments and vulnerability scans.
• Employee Training: Training our employees on privacy and data security best practices.
• Physical Security: Protecting our servers and data centers with physical security measures.

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

8. Accuracy of Personal Information

We make reasonable efforts to ensure that personal information is accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used. We rely on you to provide us with accurate and complete information and to inform us of any changes.

9. Openness and Individual Access

Caldrift Technologies is committed to being open about its privacy practices. Upon written request, you have the right to:

• Access Your Personal Information: Request access to the personal information we hold about you.
• Correct Your Personal Information: Request corrections to any inaccuracies or incompleteness in your personal information.
• Withdraw Consent: Withdraw your consent to the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions.

To exercise these rights, please contact our Privacy Officer using the contact information provided below. We may require you to verify your identity before processing your request.

10. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies (e.g., web beacons, pixels) to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device when you visit a website.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until they expire or you delete them).

• Essential Cookies: Necessary for the website to function properly.
• Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting information about usage patterns.
• Functionality Cookies: Enable enhanced features and personalization.
• Advertising/Targeting Cookies: Used to deliver relevant advertisements to you.

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

11. Third-Party Links

Our website and services may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to the practices of third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children's Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer at:

Privacy Officer
Caldrift Technologies Ltd.
Email: privacy@caldrift.com
Phone: +1 (587) 889-1428

We will respond to your inquiries within a reasonable timeframe.